BI and ECM have gotten us this far

At many companies, it is standard practice to utilize business intelligence and enterprise content management separately. As a result, processes and decisions are optimized only as individual events. BAM brings these two concepts together and fully exploits their potential for optimization. Business Intelligence supports decision-makers by facilitating analysis of periodic data. Business Activity Monitoring, on the other hand, is used by line managers for ongoing observation of current process conditions so they can react quickly to any problems that may arise. When threshold values of defined key performance indicators are exceeded, the BAM dashboard automatically emits a warning.

SAPERION BAM Dashboard powered by QlikView gives the process manager a preconfigured monitoring interface so he can stay up-to-date on key performance indicators with just a few clicks.  He can see, for example, where work is backing up, the extent to which service level agreements are maintained, or where repeats are causing the rate of errors to go up. SAPERION BAM Dashboard (based on our partner QlikTech’s patented in-memory solution) was developed as a flexible means of evaluating standard Workflow tables and individual ECM tables.

Why do you need a management dashboard?

The Management Dashboard complements SAPERION Workflow with its ProcessDesigner, the Workflow Engine, and the Worklist Handler (Inbox) by adding a powerful application for near-time monitoring and control of business processes. When equipped with the Management Dashboard, SAPERION gives line managers the tools they need to proactively control the processes within their realm of responsibility. An early warning system in the form of a control station helps them uncover as quickly as possible any deviations and bottlenecks within processes. Keeping an eye on key performance indicators is a major element of Business Activity Monitoring.   In addition to evaluations by various dimensions like time, customer, or expenses, it is also possible to compare metrics and key performance indicators.

Reducing the time needed to identify problems

One major reason to utilize BAM is to shorten the amount of time needed to identify problems.  In the past, the existence of problems was usually checked periodically, but now problems can be analyzed as dictated by actual events. With early detection by the BAM system, the reaction time for launching correctional measures can be minimized.

BAM Dashboard gives SAPERION an analytical component that quickly wins fans among users with its ease-of-use.