»On the one hand, our software partner ought to be a large company with an economic sound background. On the other hand, we appreciate a fast and individual support. SAPERION provides the perfect combination of both.«
Thomas Jucker IO, Manager IT Operations / Member of Management CSS Versicherung
Do you have a question or a problem?
Our support team is available for you during the following business hours:
Service business hours:
Workdays from Monday - Friday 9 a.m. – 5 p.m. CET
Except when public holidays:
01.01.2011 | 22.04.2011 | 25.04.2011 | 01.05.2011 | 02.06.2011 | 12.06.2011 |
23.06.2011 | 03.10.2011 | 24.12.2011 | 25.12.2011 | 26.12.2011 | 31.12.2011 |
01.01.2012 |
Extended support hours
You are interested in the conditions for extended support business hours? Simply call our sales support staff at +49 (0)30 600 61 0.
Direct customers
As a direct customer of SAPERION AG, the easiest way to contact us is to use the service portal for direct customers.
Please note: Please note: All inquiries we receive via our portals are assigned the highest priority.
Therefore, the Customer Portal is the best way to inform us about your questions and support requests.
- Technical hotline for direct customers: [contact details are provided in the service contract]
- Fax: [contact details are provided in the service contract]
- E-mail: calldesk(at)saperion.com
For a fast response to your inquiry, you will have to provide the following details:
- Company name
- Serial number of the respective SAPERION system (nnn-nnn-nnn)
- Version of the respective SAPERION system (n.n.n.nnn)
You do not have your service contract at your fingertips? Please contact our office via phone at +49 (0)30 600 61 0 or via e-mail.
Are you a customer of a SAPERION partner? Then please contact your contract partner to get optimal support.
Partners
Our partners are supposed to contact us via the service portal for partners.
Please note: All inquiries we receive via our portals are assigned highest priority. Thus, the service portal for partners is the best way to inform us about your questions and support requests.
You can also contact the SAPERION support team via phone or e-mail:
- Technical partner hotline: +49 (0)30 600 61 595
- E-mail: calldesk(at)saperion.com
For a fast response to your inquiry, you will have to provide the following details:
- Company name of the customer
- Name of the mentoring partner
- Serial number of the respective SAPERION system (nnn-nnn-nnn)
- Version of the respective SAPERION system (n.n.n.nnn)
